ENJOY INTEREST-FREE INSTALLMENT PAYMENTS ON YOUR ORDERS!
- Price changes by diamond seller
Demand and supply affects the value of the diamonds. Before the confirmation of the sale, the diamond seller reserves the right to alter the prices of their diamonds at their discretion.
- Currency exchange rate
Volatile exchange rates are constantly updated to reflect the current market exchange rates. At any time before confirming the transaction, LUXIEE reserves the right to update the currency exchange rate at our discretion.
- Years of establishment
- Company history
- Total employees
- Company revenue
- Others etc.
There are 2 possible reasons:
- The diamonds could be from different diamond suppliers with different pricing policies.
- The cost of diamond could differ based on the time which it was purchased.
There are 2 possible reasons:
- The supplier does not have the actual video of the diamond.
- The supplier is unable to integrate their videos onto our platform.
You can request for the video from us via Whatsapp at +65 8893 6651, email us at firstname.lastname@example.org or live chat via our website, www.luxiee.com, and if it is available, we will share it with you directly.
- Discussion on desired ring customisation.
- Client is agreeable to the ring customisation quote and amount is fully paid for.
- 3D rendering of the ring will be sent to the client within 5-7 working days.
- Feedback on the 3D rendering of the ring and make modifications, if required.
- Manufacturing of the actual ring.
- Credit or Debit Card
- LUXIEEPay via Bank Transfer – Pay 50% first and the remaining 50% upon collection.
Enjoy a discount when you pay by bank transfer. The discount is only valid on the diamond purchase only (shipping, insurance and other charges are not entitled to the discount).
Shipping and Insurance
All orders will be shipped and insured by a secured and trusted carrier (Fedex, DHL, UPS etc.). A confirmation email will be sent to you once the parcel has been finalized and ready to ship with tracking information. Shipping & insurance rates vary across each diamond seller depending on the item value and destination country. For your protection, LUXIEE always:
- Insures and registers all items at full value.
- Requires all deliveries are made to a physical address only. We do not ship to P.O box addresses.
Shipping costs are absorbed by LUXIEE, so that you can enjoy free shipping on loose diamond and ring setting bundles.
However, shipping cost is imposed on loose diamond purchases. Shipping cost for loose diamonds are determined by the seller. The total shipping cost will be displayed in your Shopping Cart.
Loose diamond only
Estimated delivery: 2 to 4 weeks
Loose diamond to be mounted on ring setting
Estimated delivery: 4 to 5 weeks
Do keep in mind, the estimated duration time during festive seasons will be longer by up to 2 weeks.
For better estimation, email us at email@example.com
We will inform you once your purchase has arrived in Singapore and is ready for collection at our office. A diamond verification will be conduct in your presence at our office to authenticate and verify your purchase.
Our office is located at:
2 Leng Kee Road, Thye Hong Centre #03-09, Singapore 159086
Custom, Duties and Taxes
Prices stated are not inclusive of tax and duty. LUXIEE shall be the importer on record and shall be paying for any duty or tax imposed on the product. Any duty or tax paid on the product will be charged to you as part of your purchase price.
Return & Cancellation Policy
All jewellery* purchased from LUXIEE are eligible for 14 days return.*Jewellery that are not eligible for return are:
- Customized jewellery except for engraved ring
Items to be returned must be in their original condition with the sales invoice and grading reports (if applicable). A fee will be imposed if any of the conditions are not fulfilled
For return of items, contact our customer service at firstname.lastname@example.org and advise our representative on the items you would like to return.
For order cancellations, kindly contact email@example.com. A cancellation fee may be imposed depending on the expenses incurred from processing your order.
It is not possible to cancel your order once the supplier ships out the diamond.