FAQs

These are diamonds in our inventory that are ready for viewing and purchasing after you book an appointment with us. All other diamonds are held by the individual suppliers, and will need to be purchased prior to the diamonds being shipped to Singapore for collection.

You can book an appointment via Whatsapp at +65 8893 6651, email us at info@luxiee.com, or connect with us via live chat on our website, www.luxiee.com

Only diamonds listed as “Immediately Available” can be viewed and purchased at our office, by appointment. All other diamonds are held by the individual suppliers, and will need to be purchased prior to the diamonds being shipped to Singapore for collection.

The “Immediately Available” diamonds can be purchased during your appointment with us. Payment can be made through bank transfer or credit card via Paypal.

Diamond price changes are based on a few factors:

1. Price changes by diamond seller

   Demand and supply affects the value of the diamonds. Before the confirmation of the sale, the diamond seller reserves the right to alter the prices of their diamonds at their discretion.

2. Currency exchange rate

   Volatile exchange rates are constantly updated to reflect the current market exchange rates. At any time before confirming the transaction, LUXIEE reserves the right to update the currency exchange rate at our discretion.

Yes we do. First time resizing is free, subsequent resizing services are at $30.

Ring resizing takes about 5 to 7 working days. You can book an appointment via Whatsapp at +65 8893 6651, email us at info@luxiee.com or live chat via our website, www.luxiee.com.

No, we do not have a retail store which allows us to significantly cut unnecessary overhead costs and convert these savings to you.

LUXIEE is a platform that facilitates direct transaction between customers and sellers all around the world. We do not sell our own diamonds.

All listings on LUXIEE are real natural diamonds and have been certified by renowned diamond grading institutions such as GIA. The diamonds are authenticated and verified by the diamond sellers.

Most of the diamonds have laser inscribed with a unique ID on the girdle unless otherwise stated in the certificate by the diamond grading institutions.

All diamond sellers listed on LUXIEE undergo an intensive screening process to ensure that they are genuine and reliable. Some of the criteria taken into consideration are:

• Years of establishment
• Company history
• Total employees
• Company revenue
• Location
• Reputation
• Communication
• Others etc.

All diamonds listed by our suppliers are required to be conflict-free. These diamonds have undergone the Kimberley Process Certification Scheme (KPCS) to certify the origin of the rough diamond from conflict-free sources. We have verified and signed contacts with the sellers to guarantee that the diamonds listed on LUXIEE are conflict-free.

There are 2 possible reasons:

1. The diamonds could be from different diamond suppliers with different pricing policies.
2. The cost of diamond could differ based on the time which it was purchased.

Milky/cloudy diamonds usually have low clarity and we DO NOT list milky or cloudy diamonds on LUXIEE. Diamonds that have fluorescence (faint, medium and strong) will emit a blue glow when it is exposed to the ultraviolet (UV) rays and are NOT the same as milky/cloudy ones.

There are 2 possible reasons:

1. The supplier does not have the actual video of the diamond.
2. The supplier is unable to integrate their videos onto our platform.

You can request for the video from us via Whatsapp at +65 8893 6651, email us at info@luxiee.com or live chat via our website, www.luxiee.com, and if it is available, we will share it with you directly.

Yes, we do provide ring customisation. We only use 18k gold (in white, yellow or rose colour) material for the ring setting.

The cost of the ring customisation depends on the desired design. Please contact us for more details at Whatsapp at +65 8893 6651, email us at info@luxiee.com or live chat via our website, www.luxiee.com.

1. Discussion on desired ring customisation.
2. Client is agreeable to the ring customisation quote and amount is fully paid for.
3. 3D rendering of the ring will be sent to the client within 5-7 working days.
4. Feedback on the 3D rendering of the ring and make modifications, if required.
5. Manufacturing of the actual ring.

• Paypal
• Credit or Debit Card
• LUXIEEPay via Bank Transfer – Pay 50% first and the remaining 50% upon collection.

  Enjoy a discount when you pay by bank transfer. The discount is only valid on the diamond purchase only (shipping, insurance and other charges are not entitled to the discount).

Yes you may. Kindly contact service@luxiee.com and we will gladly assist you in making your payment.

Diamond sellers offer a further discount for bank transfer payments. The discount is only applicable for the diamond only (shipping, insurance and other charges are not entitled to the discount). When making a bank transfer, kindly ensure that the bank transfer processing fee (if any) has been included on top of the diamond price.

LUXIEEPay allows customers to pay 50% first and the remaining 50% upon collection via bank transfers ONLY. They will also enjoy 2.5% discount when you make payment through this method.

Yes, it is absolutely safe as it is done via bank transfers. This is the preferred payment method for our customers as they get to enjoy not only the 2.5% discount, but only pay 50% upon confirmation and the remaining after.

All bank transfer payments will be done via LUXIEEPay. However, if you need an alternative arrangement, you can Whatsapp us at +65 8893 6651, email us at info@luxiee.com, or connect with us via live chat on our website, www.luxiee.com.

Shipping costs are absorbed by LUXIEE, so that you can enjoy free shipping on loose diamond and ring setting bundles.

However, shipping cost is imposed on loose diamond purchases. Shipping cost for loose diamonds are determined by the seller. The total shipping cost will be displayed in your Shopping Cart.

• Loose diamond only

  Estimated delivery: 2 to 4 weeks

• Loose diamond to be mounted on ring setting

  Estimated delivery: 4 to 5 weeks

Do keep in mind, the estimated duration time during festive seasons will be longer by up to 2 weeks.
For better estimation, email us at info@luxiee.com

No, it is not possible as each seller has their own shipping policy.

Yes. All purchased are fully insured by the assigned trusted carrier (Fedex, DHL, UPS etc.)

We will inform you once your purchase has arrived in Singapore and is ready for collection at our office. A diamond verification will be conduct in your presence at our office to authenticate and verify your purchase.

Our office is located at:
2 Leng Kee Road, Thye Hong Centre #03-09, Singapore 159086

Unless the seller agrees, loose diamonds cannot be returned.

All ring settings purchased from LUXIEE are eligible for 14 days return.

All jewellery* purchased from LUXIEE are eligible for 14 days return.

*Jewellery that are not eligible for return are:

• Customized jewellery except for engraved ring

You will be responsible for the cost of the return shipment.

Items to be returned must be in their original condition with the sales invoice and grading reports (if applicable). A fee will be imposed if any of the conditions are not fulfilled

For return of items, contact our customer service at service@luxiee.com and advise our representative on the items you would like to return.

For order cancellations, kindly contact service@luxiee.com. A cancellation fee may be imposed depending on the expenses incurred from processing your order.

It is not possible to cancel your order once the supplier ships out the diamond.

Refunds will be credited back to your initial mode of payment. For example, if you made payment of the item via credit card, the refund will be credited back to your credit card account. It may take up to 2 weeks for your account to be credited. Any fee and charges incurred for the return will be borne by you.