FAQs

No, we do not have a retail store which allows us to significantly cut unnecessary overhead costs and convert these savings to you.

LUXIEE is a platform that facilitates direct transaction between customers and sellers all around the world. We do not sell our own diamonds.

All listings on LUXIEE are real natural diamonds and have been certified by renowned diamond grading institutions such as GIA. The diamonds are authenticated and verified by the diamond sellers.

Most of the diamonds have laser inscribed with a unique ID on the girdle unless otherwise stated in the certificate by the diamond grading institutions.

All diamond sellers listed on LUXIEE undergo an intensive screening process to ensure that they are genuine and reliable. Some of the criteria taken into consideration are:

• Years of establishment
• Company history
• Total employees
• Company revenue
• Location
• Reputation
• Communication
• Others etc.

At LUXIEE, we are committed in finding that perfect diamond for you and your loved one. Drop us an email at service@luxiee.com or leave a message in the ‘Find my diamond’ option and we will get back to you shortly.

Diamond price changes are based on a few factors:

1. Price changes by diamond seller

   Demand and supply affects the value of the diamonds. Before the confirmation of the sale, the diamond seller reserves the right to alter the prices of their diamonds at their discretion.

2. Currency exchange rate

   Volatile exchange rates are constantly updated to reflect the current market exchange rates. At any time before confirming the transaction, LUXIEE reserves the right to update the currency exchange rate at our discretion.

LUXIEE specialises in jewellery customization. For more details and pricing of unique pieces, kindly contact us at service@luxiee.com

All diamonds listed by our suppliers are required to be conflict-free. These diamonds have undergone the Kimberley Process Certification Scheme (KPCS) to certify the origin of the rough diamond from conflict-free sources. We have verified and signed contacts with the sellers to guarantee that the diamonds listed on LUXIEE are conflict-free.

• Paypal
• Credit or Debit Card
• Bank Transfer – Enjoy a 4% discount when you pay by bank transfer. The discount is only valid on the diamond purchase only (shipping, insurance and other charges are not entitled to the discount).
• Rely Installment - This payment method is only applicable for purchases up to $4,000 (inclusive of shipping charges [if applicable], processing fees and GST). A 1.5% processing fee is charged for this payment option.

Yes you may. Kindly contact service@luxiee.com and we will gladly assist you in making your payment.

Yes you can. For orders up to $4,000 (inclusive of its shipping charges [if applicable], processing fees and GST), customers can now enjoy interest-free installment payments of up to 3 months without any interest with our partner, Rely.

A 1.5% processing fee is charged for this payment option. For more information about installments with Rely, click here.

Diamond sellers offer a 4% discount for bank transfer payments. The discount is only applicable for the diamond only (shipping, insurance and other charges are not entitled to the discount). When making a bank transfer, kindly ensure that the bank transfer processing fee (if any) has been included on top of the diamond price.

Diamonds with the “Fast Shipping” icon are diamonds that are listed by our local partners. Therefore, “Fast Shipping” loose diamonds will have a shorter shipping time of 7 working days.

• “Fast Shipping” loose diamond only:

  Estimated delivery: 7 working days

• “Fast Shipping” loose diamond to be mounted on a “Fast Shipping” ring setting:

  Estimated delivery: 10 working days

• “Fast Shipping” loose diamond to be mounted on a LUXIEE/bespoke ring setting:

  The estimated delivery time follows our standard timeline of 4 to 5 weeks.

Do keep in mind, the estimated duration time during festive seasons will be longer by up to 2 weeks.
For better estimation, email us at info@luxiee.com

Shipping costs are absorbed by LUXIEE, so that you can enjoy free shipping on loose diamond and ring setting bundles.

However, shipping cost is imposed on loose diamond purchases. Shipping cost for loose diamonds are determined by the seller. The total shipping cost will be displayed in your Shopping Cart.

• Loose diamond only

  Estimated delivery: 2 to 4 weeks

• Loose diamond to be mounted on ring setting

  Estimated delivery: 4 to 5 weeks

Do keep in mind, the estimated duration time during festive seasons will be longer by up to 2 weeks.
For better estimation, email us at info@luxiee.com

No, it is not possible as each seller has their own shipping policy.

Yes. All purchased are fully insured by the assigned trusted carrier (Fedex, DHL, UPS etc.)

We will inform you once your purchase has arrived in Singapore and is ready for collection at our office. A diamond verification will be conduct in your presence at our office to authenticate and verify your purchase.

Our office is located at:
2 Leng Kee Road, Thye Hong Centre #03-09, Singapore 159086

Unless the seller agrees, loose diamonds cannot be returned.

All ring settings purchased from LUXIEE are eligible for 14 days return.

All jewellery* purchased from LUXIEE are eligible for 14 days return.

*Jewellery that are not eligible for return are:

• Customized jewellery except for engraved ring

You will be responsible for the cost of the return shipment.

Items to be returned must be in their original condition with the sales invoice and grading reports (if applicable). A fee will be imposed if any of the conditions are not fulfilled

For return of items, contact our customer service at service@luxiee.com and advise our representative on the items you would like to return.

For order cancellations, kindly contact service@luxiee.com. A cancellation fee may be imposed depending on the expenses incurred from processing your order.

It is not possible to cancel your order once the supplier ships out the diamond.

Refunds will be credited back to your initial mode of payment. For example, if you made payment of the item via credit card, the refund will be credited back to your credit card account. It may take up to 2 weeks for your account to be credited. Any fee and charges incurred for the return will be borne by you.