Terms & Conditions

I. Introduction

Welcome to the LUXIEE website! These terms and conditions apply to this LUXIEE website which is accessible at www.luxiee.com, as well as all associated websites linked to the Website created by LUXIEE, its subsidiaries and affiliates (collectively "the Website"). By visiting or using this Website, you acknowledge that you have read, understood, and agree to be bound by, these terms and conditions (the “Terms and Conditions”).

These Terms and Conditions govern your use of and each and every purchase from the LUXIEE Website and it constitutes an agreement between you and LUXIEE. LUXIEE reserves the right to modify any of these Terms and Conditions or any of its policies or guidelines at any time, and in its sole discretion. These modifications will be effective immediately upon its posting on the Website.

Continuing the use of the Website after these modifications is conclusive evidence your acceptance of the changes to the Terms and Conditions. As such, you should review the Terms and Conditions whenever you visit the Website, as the changes will affect you from time to time. Should you disagree with any of our modifications, you are advised to stop using the Website immediately.

II. Our Business

We may not be the direct seller of the product to you and you should check the details on the Website carefully before agreeing to the purchase. Where the Website lists us as the direct seller, your agreement to purchase is with us, but if the Website lists the direct seller as another party, your purchase agreement is with them.

To avoid any doubt, the terms of your purchase with the seller is the same as the Terms and Conditions, which the seller agrees to be bound by.

However, to set your mind at ease, we undertake the following three important responsibilities towards you when you make a purchase from a third party seller on the Website. First, we will not list the products of any seller unless we know them to be a reputable supplier in the market. Second, we will perform reasonable checks on their products before releasing the item to you, either directly or through courier, and releasing payment to them any payment which you made to us. Third, we will take reasonable efforts to help to resolve differences fairly between you and the seller.

If you choose to purchase products, which list us as the direct seller, we would be the contracting party with you, subject to the Terms and Conditions.

III. Our Services

LUXIEE offers you a unique business proposition – that is to purchase high value, quality jewellery products from sellers who are close to the source of the product. This gives you the opportunity to buy products without paying for the overheads of retailers. It is a business model that endeavours to bring you closer to a part of the value chain which you would not normally have access to.

However, you should be aware that should you engage in such a purchase, you would not be contracting with LUXIEE but directly with the seller. The sellers listed on the Website are known to us as a reputable seller of such products in the market, and we have performed reasonable checks of the product before releasing the same to you.

In the event of any dispute, we can only assist in resolving the dispute between the parties, but we will not undertake any responsibility towards you beyond what we have promised in the Terms and Conditions.

IV. Product Availability And Pricing

The products displayed on the Website are available to the best of our knowledge. It is possible that it may be out-of-stock or on back-order. You are encouraged to reach out to us at service@luxiee.com so we can confirm with you of its availability, as well as other details such as its currently location and the estimated time of delivery. It is nonetheless possible that despite our best efforts, that the item is no longer available before we could update the Website. Should this occur, we shall contact you to discuss your options.

All data, including prices, on the Website are subject to errors due to system or typographical failures. LUXIEE strives to avoid such errors, but we cannot guarantee 100% accuracy at all times. We reserve the right to correct any and all errors as and when we find them, and we are not obliged to honour incorrectly stated prices. If the listed price of an item is lower than its actual price, we will, at our discretion, either contact you for instructions before shipping the product or cancel the order and notify you of such cancellation. If the order has been shipped, you agree to either return the product or pay the difference between the actual and charged prices. Vice versa, if the listed price is actually higher than the actual price and we may at our discretion return you the difference.

The prices indicated on the Website are final and not open to negotiation. They are also subject to change without notice.

V. Information On The Website

LUXIEE strives to ensure the Website, including the product catalogue, is as accurate and complete as possible. To enable you to view the products in great detail, some products may be presented with inconsistencies pertaining to the colour and size. In compliance with industry standards, the carat total weight of all products may vary 0.05 carats from the stated weight in the Website.

The Website provides the measurement of products based on manufacturing specifications. Slight tolerances may be accounted for based on finishing during the manufacturing process. Width tolerance on machine made wedding bands of 0.20mm is acceptable. Cast manufactured rings could have a slightly higher variation. For gemstone and pearl measurements, a tolerance of 0.25mm is allowed.

For diamond jewellery set with multiple diamonds, we provide the minimum total carat weight for the piece. Colour and clarity grades are expressed as either a minimum or an average depending on the number of diamonds. If stated as a minimum, all diamonds within the piece are at or above the stated quality. If expressed as an average, collectively the quality is equal to or exceeds the grade stated.

VI. Diamond Certificates

When you order a loose diamond, we will either deliver in person at our office or ship it to you at your choice, with the accompanying diamond grading report (also called a diamond certificate). These grading reports are detailed documents produced by diamond grading experts at one of two highly-respected diamond laboratories. It is very expensive to replace a diamond grading report. You are advised to keep your diamond grading report safely, as we require each diamond grading report to be included with any returned diamond. If you do not include the diamond grading report with your return, you will be charged a replacement fee of US$500 (or equivalent amount in other currencies), which we will deduct from the amount returnable to you.

VII. Comparison Buying

Unless the seller agrees, loose diamonds cannot be returned.

As for products sold by us, we do not tolerate comparison buying. This refers to the act of buying several items for comparison purposes, eventually keeping only one item and returning the remainder, as this results in unnecessary restocking and adds unnecessary costs for inventory overhead. Should you need to understand the quality of your intended purchase, please service@luxiee.com so we can advise you better.

VIII. Site Content

The Website and all its content and other materials, including, without limitation, the LUXIEE logo, and all designs, text, graphics, pictures, selection, coordination, user experience, information, data, software, sound files, other files and the selection and arrangement thereof are the proprietary property of LUXIEE or its licensors or users and are protected by trade dress, copyright, patent and trademark laws, and various other intellectual property rights and unfair competition laws.

IX. Trademarks

LUXIEE and LUXIEE logo, as well as any other product or service name or slogan contained on the Website are trademarks of LUXIEE and its suppliers or licensors, and may not be copied, imitated or used, in whole or in part, without the prior written permission of LUXIEE or the applicable trademark holder.

You may not use any metatags or any other "hidden text" utilizing "LUXIEE" or any other name, trademark or product or service name of LUXIEE without our prior written permission. All other trademarks, registered trademarks, product names and LUXIEE names or logos mentioned on the Website are the property of their respective owners.

X. Use Of Website

The Website and its content are intended solely for personal and non-commercial use by visitors and online shoppers. Any use of the Website or its content other than for personal and non-commercial purposes is prohibited. You agree not to reproduce, publish, transmit, distribute, modify, create derivative works from, or commercially exploit in any way any of the content of the Website.

However, you may download, electronically copy and print any of the content of the Website solely for your personal, non-commercial use only. This is a revocable license, not a transfer of title, and is subject to the restrictions that you may not (a) modify the content or use it for any commercial purpose, or any public display, performance, sale or rental, (b) decompile, reverse engineer, or disassemble the content, or (c) remove any copyright, trademark registration, or other proprietary notices from the content. Furthermore, you agree not to access or use the Website in any manner that may be harmful to its operation or its content.

Unauthorized use of the Website and its contents may violate applicable laws, including without limitation copyright and trademark laws and laws applicable to electronic communications and transactions. Unless explicitly stated herein, nothing in these Terms and Conditions shall be construed as conferring any license to intellectual property rights, whether by estoppel, implication, or otherwise. This license whether expressed or implied is revocable at any time.

XI. Your Account

It is your sole responsibility to maintain confidentiality of your password and to ensure the security of the devices and internet browsers used to access the Website. You agree to be responsible for all activities that occur under your account or password. Those who are under 18 years of age may use the Website under the supervision of a parent or legal guardian. LUXIEE reserves the right to refuse service, terminate accounts, remove or edit any content or cancel any orders it deems inappropriate in its sole discretion.

XI. Indemnification

You agree to defend, indemnify and hold harmless LUXIEE, its independent contractors, service providers and consultants, and their respective directors, officers, employees and agents, from and against any claims, damages, costs, liabilities, and expenses (including, but not limited to, reasonable legal fees and expenses) arising out of or related to any content you post, store or otherwise transmit on or through the Website, or your use of or inability to use the Website, including without limitation to any actual or threatened suit, demand or claim made against LUXIEE and/or its independent contractors, service providers and consultants, and their respective directors, officers or employees, arising out of or relating to the content you post and your conduct, and your violation of these Terms and Conditions or your violation of the rights of any third party.

XII. Disclaimer Of Warranty

Except as expressly provided to the contrary in writing by LUXIEE, this Website, its contents and the products and services provided are provided on an "as-is" basis without warranties of any kind, either express or implied. To the fullest extent permissible by law, LUXIEE disclaims all other warranties, express or implied, including, without limitation, implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement as to any item listed for sale on the Website. LUXIEE does not represent or warrant that materials on the Website about any of our services are accurate, complete, reliable, current or error-free. LUXIEE does not represent or warrant that our site or its servers are free of viruses or other harmful components.

XIII. Limitation Of Liability

In no event shall LUXIEE, its shareholders, directors, officers, employees or agents be liable for any direct, special, indirect, or consequential damages, or any other damages of any kind (even if LUXIEE was advised prior to entry of any contract of the potential loss), including but not limited to loss of use, loss of profits, or loss of data, whether in an action in contract, tort (including but not limited to negligence) or otherwise, arising out of or in any way connected with the use of the Website, the products and services, or the content contained in or accessed through our site.

XIV. Applicable Law

By visiting LUXIEE website, you agree that the laws of Singapore, without regard to principles of conflict of laws, shall govern these Terms and Conditions, and any dispute that may arise between you and LUXIEE. If any court of competent jurisdiction determines that any provision, or any portion thereof, contained in these Terms and Conditions is unenforceable in any respect, such provision shall be deemed limited to the extent that such court deems it enforceable, and as so limited shall remain in full force and effect. If such court deems any such provision, or portion thereof, wholly unenforceable, the remaining provisions of these Terms and Conditions shall nevertheless remain in full force and effect. These Terms and Conditions, together with the Privacy Policy, constitute the entire agreement between you and LUXIEE relating to your access to and use of the website.

XV. Dispute Resolution

Any dispute arising with respect to this Terms and Conditions shall first be resolved by negotiation between the parties. In the event the parties are unable to agree, they hereby submit to the non-exclusive jurisdiction of the courts of Singapore.

XVI. Modification

LUXIEE reserves the right, in its sole discretion, to change, modify, add, or remove portions of these Terms and Conditions at any time. You agree that each time you visit the website, your visit to and use of the Website will be subject to and bound by the prevailing version of the Terms and Conditions. Please check this page periodically for changes.

XVII. Termination

Notwithstanding any of these Terms and Conditions, LUXIEE reserves the right, without notice and in its sole discretion, to terminate your license to use this site, and to block or prevent future your access to and use of the Website.


LUXIEE website is operated by LUXIEE from its offices in Singapore. LUXIEE makes no representations that the contents of any of its website(s) are appropriate or available for use in other locations. Visitors who choose to access the LUXIEE Website from other locations do so on their own initiative and are responsible for compliance with applicable local law.

Thank you for your interest in LUXIEE! We hope you have a pleasant experience on our Website.